Shipping policy
Shipping Policy
Processing Time Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates & Carriers We ship via UPS, FedEx, and USPS. Shipping rates are calculated at checkout based on your order weight, dimensions, and destination. Free shipping may be available on qualifying orders — check our current promotions for details.
Estimated Delivery Times
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days
Delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, or high order volumes.
Local Pickup We offer in-store pickup at our Franklin County location. Select "Local Pickup" at checkout and we'll notify you when your order is ready. No shipping charges apply for pickup orders.
Large & Bulk Orders Some items — including livestock feed and large lawn and garden supplies — may require freight shipping. If your order qualifies, we'll contact you with freight options and rates before processing.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number. Use it to monitor your delivery status directly with the carrier.
Damaged or Lost Shipments If your order arrives damaged or is lost in transit, please contact us within 5 business days of the expected delivery date at [franklincountyxchange@aol.com] or [256-332-4785]. We'll work with the carrier to resolve the issue promptly.
Questions? Contact us at [franklincountyxchange@aol.com] or [256-332-4785].